Frequently Asked Questions
Repairs, Replacements and Adjustments
Where can I have my watch repaired?
We recommend that you contact an Authorized Seiko Service Center or a Seiko appointed dealer for watch repairs. A watch is a very sensitive precision instrument which requires servicing by highly trained and skilled technicians using special tools developed by Seiko. You can find a service center in your area at Customer Service Center.
Where can I have my watch strap adjusted?
We recommend that you contact an Authorized Seiko Service Center or a Seiko appointed dealer to have your watch strap adjusted. If it is not convenenient to visit a service center or a dealer, please consult staff at the store where the watch was purchased.
Where can I have my watch battery replaced?
To avoid causing any damage to a watch due to battery leakage, it is advisable to replace the battery soon after it runs out. We recommend that you contact an Authorized Seiko Service Center or a Seiko appointed dealer and request to have batteries replaced with genuine Seiko batteries.
Please kindly note that the battery at the time of purchase is pre-installed at the factory and it is for monitoring function and performance. So it is possible that this ‘monitor battery’ is not guaranteed to last the prescribed number of years.
What can I do when my watch gains / loses too much time?
Watch accuracy depends on the type of movement used in the watch. Please refer to the information stated in the instructions for the appropriate accuracy standard. If you have any concerns about the accuracy of your watch, we recommend that you contact an Authorized Seiko Service Center or a Seiko appointed dealer to have the watch inspected. You can find a service center or a dealer in your area at Customer Service Center.
Instruction, Catalog and Guarantee
Where can I obtain an instruction manual for my watch?
If an instruction manual was not provided at the retailer at the time of purchase, contact the retailer from whom you purchased the watch or the nearest Authorized Seiko Service Center. You can find a service center in your area at Customer Service Center. In addition, instructions in PDF format are available below.
If you need an instruction manual for an old watch, contact the nearest Authorized Seiko Service Center.
What is guaranteed during the guarantee period?
During the guarantee period, we guarantee free repair / adjustment service against any defects on the watch head (movement and case) and metallic band, provided that the watch was used as directed in the instruction manual.
However, in the following cases, repair/adjustment service will be provided at cost even within the guarantee period or under guarantee coverage.
- Exchange of leather, urethane or fabric band
- Trouble with or damage to the case, glass or band caused by accidents or improper usage
- Trouble or damage caused by the repairs carried out by anyone other than a member of our service network
- Scratches or grime caused by use
- Trouble or damage caused by natural disasters including fire, floods or earthquake
- When the text on the guarantee booklet has been altered or when the certificate of guarantee has no store name and date of purchase
- When the certificate of guarantee is not presented
- Battery replacement
* In order to apply for this service, you need to present the guarantee certificate provided by the retailer at time of purchase.
* Even during the guarantee period, you will be charged for band adjustment at stores other than where you purchased the watch.
Where can I get a guarantee booklet for my watch?
The guarantee booklet is provided with a watch by the retailer at time of purchase. If you did not receive one, please contact the retailer. As a guarantee booklet cannot be re-issued, please make sure to keep it during the guarantee period.
Seiko Watches: General Information
Where can I get information about my watch?
Please contact your nearest Authorized Seiko Customer Service Center.
The Canadian Seiko watch service centre is located at 60 Prince Andrew Place, Toronto, Ontario, M3C 2H4. You can contact them by phone at +1-647-288-2222 or via email at contactus@seikocan.com.
Instructions are available from Seiko Watch Global Site.
Instruction
What is "Grand Seiko"?
"Grand Seiko" is a luxury brand that offers timepieces made by master craftsmen in Seiko’s two exclusive watchmaking studios, using exclusive movements and the highest grade materials. Each Grand Seiko watch is instantly recognizable because of its simplicity of form and its understated elegance. From the very first Grand Seiko watch in 1960 to the latest collection of today, every Grand Seiko has shared the functional beauty and design purity that has always been its hallmark.
Grand Seiko Site
What is "Spring Drive"?
"Spring Drive" is our unique automatic watch with one-second-a-day accuracy. It is the only watch movement in the world that is powered by a main spring and has a regulator without an escapement; it is a watch that combines the beauty of the mechanical watch with the precision of electronic timekeeping.
What are the levels of water resistance in Seiko watches?
Click below to see the table showing the various grades of water resistance provided by Seiko watches, and for the protection they provide in normal use.
What is “LumiBrite” used in Seiko watches?
LumiBrite is a new luminous material which is brighter and longer-lasting than conventional luminous paints. It is completely free of radioactive materials, ensuring safety for both people and the environment.
Seiko Watches: Care & Maintenance
Why does Seiko recommend servicing your watch about every three years?
Seiko watches are designed to provide accurate and reliable service over a long period. However, like any sensitive precision instrument, a watch needs periodic servicing to ensure that it functions perfectly. Frequency of such work depends on the climate and the owner’s individual care of the watch, but in general, we recommend having your watch serviced about every three years at an Authorized Seiko Service Center.
Worn out movement parts and aged oil inside the movement may cause a watch to lose time or stop. Therefore, our technical specialists will inspect the watch for any worn out parts that need repair or replacement, and the disassembled parts will be cleaned and oiled again. Furthermore, a watch’s water resistance is not permanently guaranteed. It is affected by the ageing of gaskets or deformation of watch parts due to an accidental shock. Since deterioration of gaskets can cause rust or moisture inside the movement, we recommend that you have the water resistance of the watch checked regularly to ensure it’s functionality.
What special care should I give my watch?
Shocks: Avoid strong shocks such as dropping on hard surfaces as a watch is a sensitive precision instrument.
Water resistance:
- Do not put a water resistant watch in water while the crown is pulled out.
- Do not turn or pull out the crown when the watch is wet.
- Even if a watch is water resistant, avoid placing it directly under running water from a faucet. The water pressure from a faucet is sufficient to result in moisture penetration inside the watch.
- The water resistance of a watch is not permanently guaranteed. It is affected by the ageing of gaskets or deformation of watch parts due to an accidental shock. We recommend that you have the water resistance of the watch checked regularly to ensure it’s functionality.
- To preserve it’s water resistance as long as possible, wipe off moisture, sweat or dirt with a soft, dry cloth after removing it from the wrist.
Swimming in the sea: After using a water resistant watch in sea water, wash it in fresh water and dry it with a soft cloth. Do not wash a water resistant watch while the crown is pulled out. Avoid washing it directly under running water. Wash it in still water in a sink or container.
Bath or sauna: Do not wear the watch while taking a bath or a sauna. Steam, soap or some components of a hot spring may accelerate the deterioration of water resistance performance.
Temperature Extremes: The function of the watch is affected by extreme temperature and by extreme changes in temperature. Since operational temperature ranges differ for each caliber, please refer to the instruction for your watch caliber.
Chemicals: Do not use solvents or chemicals (i.e. benzine, thinner, bleach) for cleaning a watch. This may cause a chemical reaction and result in deterioration of the watch or a change in the color of the case, band or strap.
Crown: Turn the crown from time to time in order to prevent corrosion of the crown and maintain the flexibility of the gasket.
For a screw-in crown, screw down the crown carefully to prevent penetration of moisture inside the movement.
Cleaning: Wipe off moisture, sweat or dirt with a soft cloth after removing it from the wrist to increase the durability of the case back, gaskets and band.
Where should I place / store my watch while not wearing?
The room should be dust free, not too humid and the temperature should not be too high or too low. When you are not wearing your watch for a long time, please keep it in a well-ventilated place, put it in the box you received at the time of purchase or a similar one. Do not keep your watch near a magnetic source or place it near a cell phone.